As government agencies face reduced budgets and greater demands for accountability and efficiency, federal leaders need to adopt strong performance management approaches to help motivate employees, increase productivity and ensure high-quality services are being provided to the American people.

The Partnership for Public Service, in collaboration with PDRI, conducted pilot projects at organizational units in the Social Security Administration and the Department of Veterans Affairs to identify and implement small but meaningful changes that focus on what really matters—improving communication, feedback and trust among managers, employees and teammates.