RELATED April 24, 2025 New Partnership for Public Service polling shows majority of the American public concerned about cuts to the federal workforce and government services April 23, 2025 Ready, Set…Wait: Nominee Experiences through the Senate Confirmation Process March 27, 2025 Max Stier’s statement for the Senate Committee on Veterans’ Affairs hearing on "VA Accountability and Transparency" Back to Reports The Most Important Customer: Improving the Citizen Experience with Government March 22, 2017 Focusing on the customer experience with government services can help the Trump administration accomplish many of its goals, none more important than ensuring that government meets its citizens’ needs. By making the customer experience a top priority, the new administration can simplify and speed up how people get help with their taxes, obtain benefits, make their way through airport security and get the myriad other services government provides. But the benefits of improving the customer experience go well beyond satisfied customers. Learn how in the Partnership for Public Service and Accenture Federal Service’s new issue brief, The Most Important Customer: Improving the Citizen Experience with Government. Download (111k)