RELATED January 29, 2026 test page January 26, 2026 Partnership for Public Service’s public comments on OPM’s “Streamlining Probationary and Trial Period Appeals” proposed rule January 21, 2026 At-Will Employment: What the Federal Government Can Learn from States Back to Reports The Most Important Customer: Improving the Citizen Experience with Government March 22, 2017 Focusing on the customer experience with government services can help the Trump administration accomplish many of its goals, none more important than ensuring that government meets its citizens’ needs. By making the customer experience a top priority, the new administration can simplify and speed up how people get help with their taxes, obtain benefits, make their way through airport security and get the myriad other services government provides. But the benefits of improving the customer experience go well beyond satisfied customers. Learn how in the Partnership for Public Service and Accenture Federal Service’s new issue brief, The Most Important Customer: Improving the Citizen Experience with Government. Download (111k)