RELATED April 24, 2025 New Partnership for Public Service polling shows majority of the American public concerned about cuts to the federal workforce and government services April 23, 2025 Ready, Set…Wait: Nominee Experiences through the Senate Confirmation Process March 27, 2025 Max Stier’s statement for the Senate Committee on Veterans’ Affairs hearing on "VA Accountability and Transparency" Back to Reports Collaboration between congressional district and Washington, D.C. offices helps secure benefits for National Guard and Reserve members July 18, 2018 Constituent service is a critical function for every congressional office, with district caseworkers routinely helping citizens on issues ranging from Social Security and Medicare to veteran’s benefits, immigration and tax matters. With the support of the Democracy Fund, the Partnership for Public Service has been working to find and highlight excellent examples of productive congressional oversight. This case study, the first in the series, highlights how staff in district offices can provide valuable information on citizen needs to their legislative counterparts in Washington, D.C. Download (88k)