Holding Yourself and Others Accountable Quick Details Location Virtual Virtual Duration Approx. 1 hour Cost $195 Audience Open to all current and aspiring public servants at all levels of government 60 days of Moodle access from purchase date For more information, contact: Jennifer Benbow at jbenbow@dev.ourpublicservice.org or (202) 495-3339. For all other eLearning questions, contact: moodlesupport@dev.ourpublicservice.org For Public Service Employees Holding Yourself and Others Accountable Holding Yourself and Others Accountable is a self-paced leadership development course for anyone interested in leading in the public sector. For all federal, state, local and aspiring public servants, this self-paced eLearning course supports leaders to better understand levels of accountability to achieve your department’s mission and deliver results. You’ll identify performance goals and metrics for your organization, use frameworks to determine who is responsible for important deliverables, and learn about tools to make effective requests and agreements across your team. You’ll be better prepared to deliver timely feedback and organize your work creating an environment that achieves mission driven results. By the end of this course you will be able to: Identify how to hold your team members accountable to achieving your organization’s mission. Establish team norms for committing to requests and providing feedback when expectations are not met. Buy this course Course Structure This course consists of five lessons completed through our eLearning Platform. It includes engaging and interactive course content and activities designed to help you improve your strategies on holding yourself and others accountable to achieve results. The course includes five modules: Lesson 1: Course Introduction and Accountability Overview Learn about the course and understand why accountability is important Lesson 2: Tying Performance Goals to the Mission Understand why your team’s performance goals should connect to the mission of your organization and how to provide clear roles and responsibilities among your team Lesson 3: Making Effective Requests and Agreements Engage with frameworks on how to make effective requests and empower your employees to respond with flexibility Lesson 4: Providing Effective Feedback Explore strategies for providing intentional and effective feedback as a tool to support your team in the pursuit of their goals Lesson 5: Accountability in a Environment with Volatility, Uncertainty, Complexity, and Ambiguity Consider the unique aspects of holding your team accountable in challenging circumstances and reflect on how to adapt your leadership style Lesson 6: Course Review Review key takeaways and receive your certificate and Accredible badge Upon successful completion, you’ll receive: A Certificate of Completion from the Public Service Leadership Institute A shareable digital badge, perfect for adding to your LinkedIn profile or resume Buy this course More eLearning Courses coming soon! Public Sector Customer Experience Creating a Healthy Office Culture Building Trust Influencing Stakeholders If you have further questions, please see the FAQ section. FAQs Q: Who is eligible to apply? eLearning courses and certificates are designed for all public service leaders, HR professionals and employees in state, local and federal government. Offerings may be recommended for specific types of leaders (e.g., emerging, leader of projects, leader of leaders or leader of organizations). But other leaders may also sign up. Q: Am I eligible? Everyone is eligible to participate in our courses, whether you are a current or former government employee, aspiring to be a government employee, or interested in learning about the unique challenges and opportunities of government work. Q: How will I know if I have signed up for the course correctly? After purchasing a course, you will receive an automated message from our eLearning platform with a receipt and instructions on how to create an account. Q: Can I share course access? No. Sharing courses with others is prohibited. We ask users to keep their login credentials to themselves. (Terms of Use) Q: How much does the course cost? This course costs $195. Q: Can I purchase a course on behalf of someone else? Yes, you can purchase a single course, or multiple “seats” for a single course or certificate program. Upon payment, you will be emailed a list of voucher codes that allow users to gain access to the course. Q: When is payment due? Payment is due before you create an account and start a course or program. In lieu of direct payment, potential users (or those purchasing multiple seats) can request an invoice for their organization to process. Following the confirmed payment from an invoice, an automated email confirming receipt, a voucher code and steps to create an account will be emailed. Please contact Jennifer Benbow at jbenbow@dev.ourpublicservice.org or (202) 495-3339 to request an invoice. Q: What forms of payment do you accept for tuition payment? We accept the following forms of payment: Credit card (Visa, Mastercard or American Express) Purchase order or Standard Form 182 (SF-182) Automated Clearing House (ACH) transfer or check Q: For how long do I have access a this course? You have access to this course for 60 days after enrollment. You’ll retain access to all materials for 1 additional week after your 60 days have ended. Q: I am no longer able to complete a course, will I receive a refund? All eLearning course purchases are nonrefundable. Once a course has been purchased, no refunds will be issued. We understand that unexpected situations can arise. If you are facing an extenuating circumstance, please email us at moodlesupport@dev.ourpublicservice.org, and we will review your situation on a case-by-case basis. Thank you for understanding. Q: Where will sessions take place? All courses are in Moodle, an online learning platform that hosts all the course materials, activities, and resources you will need. After you have purchased your course and set up your account, you will be able to access your course content, participate in discussion forums, complete course activities, and track your progress. Our course is organized into modules and every module has several lessons. The course is asynchronous. This means you can start and stop the course on your own time as long as you complete it before your access expires. Q: Can I take the course using any device? While you can use any device including laptop, desktop computer, phones, and tablets, we highly encourage the use of laptops or desktop for optimal user experience. We are working diligently to improve the mobile and app users experience. Q: Who should I contact if I have more questions about eLearning? Please review our Terms of Use for more information. If you have additional questions, please contact moodlesupport@dev.ourpublicservice.org. Back to eLearning offerings
