How the Department of Veterans Affairs delivered better services during the pandemic During the early stages of the pandemic, traffic to VA call centers drastically increased as veterans sought critical healthcare information. The VA created a new chatbot to reduce call wait times for customers and provide them with more support and up-to-date medical information. Read More
Three lessons governments learned using technology during COVID-19 Federal, state and local government used technology to continue delivering services during the coronavirus pandemic. At a report release event for “Bit by Bit: How Governments Used Technology to Move the Mission Forward During COVID-19,” federal and nonprofit technology specialists highlighted three lessons government has learned about using technology to deliver results during the pandemic. Read More
America’s oldest cultural institution goes digital The COVID-19 pandemic forced the Library of Congress, the largest library in the world, to go digital. To complement the Partnership’s Bit by Bit report on government technology, we examined how the library’s digital systems operate internally and serve the public. Read More
Six recommendations to consider when creating new public-private partnerships On July 30, the Partnership for Public Service hosted a panel discussion on creating effective public-private partnerships. The three panelists from the federal government offered advice to agency leaders seeking to make new connections outside the public sector. Read More
Steps for federal agencies to consider before using artificial intelligence The Partnership and Booz Allen Hamilton hosted a workshop to discuss the state of artificial intelligence in government as well as a range of issues that agencies should consider as they look to adopt this technology. Read More
Learning from the government’s successful use of emerging technologies Our new report, Cracking the Code, highlights how federal and local government use three emerging technologies: artificial intelligence, immersive technologies and edge computing. Learn how these technologies can advance the government’s ability to deliver critical services and address next-generation challenges. Read More
Immersive technologies: A future way to train and prepare employees for achieving agency missions Immersive technologies, such as virtual reality, are a collection of technologies that change or enhance our physical environment. Learn more about how federal agencies are already using and benefiting from immersive technologies. Read More
Using artificial intelligence to fight wildlife crime more effectively Our 2018 report “The Future Has Begun: Using Artificial Intelligence to Transform Government” featured the Protection Assistant for Wildlife Security, which helps rangers protect animals from poachers. Two years later, discover how this AI tool is continuing to support conservation efforts across the world. Read More
13 key ways for federal agencies to innovate Federal employees with experience in innovation offer strategies to advance innovative ideas in government. Read More
Innovation is essential – why is it so difficult to spread what works? Innovation is crucial for effective public service, yet numerous barriers prevent innovative ideas from spreading across government. In part one of this innovation series, we’re identifying these barriers, so we can figure out how to move forward. Read More
