Advancing Customer Engagement with AI

On behalf of the Partnership for Public Service and Deloitte, it is our pleasure to invite you to an invite-only roundtable for senior federal leaders on Advancing Customer Engagement with AI on Monday, Aug. 26, 2024, from 9 a.m.-noon EDT. For this roundtable, we’re convening leaders from a range of agencies to share best practices, identify common challenges and inspire problem-solving around responsible use of AI for equitable and effective government service.

Our objectives for this Roundtable are to:  

• Help agency leaders share best practices, identify common challenges and inspire problem-solving for improving services through responsible innovation;  
• Understand how agency leaders are using artificial intelligence tools and AI-driven strategies to engage the public;   
• Understand how customers are engaging with agencies via AI tools and how customers are engaging AI-generated content from agencies; 
• Understand how agency leaders are implementing safeguards in their use of AI for customer engagement; and    
• Enable leaders to responsibly use AI and intelligent automation within their agencies. 

This third event in our 2024 Responsible AI Federal Roundtable Series will include around 25 experienced program managers and career employees across US federal agencies.

This engagement will have no press and is free for attendees. 

Questions?

If you have questions about this event, or about the 2024 Responsible AI Federal Roundtable Series, we invite you to contact Amanda Starling Gould at agould@dev.ourpublicservice.org.

If you have any accommodation requests, please contact Saraiyah-Iso Ndedi at SNdedi@dev.ourpublicservice.org.

The 2024 Responsible AI Federal Roundtable Series is being offered as an opportunity for federal leaders to convene on timely topics in AI. The series is currently supported by and delivered in collaboration with IBM Center for The Business of Government, Boston Consulting Group and Deloitte.