RELATED January 29, 2026 test page January 26, 2026 Partnership for Public Service’s public comments on OPM’s “Streamlining Probationary and Trial Period Appeals” proposed rule January 21, 2026 At-Will Employment: What the Federal Government Can Learn from States Back to Reports Serving Citizens Case Study September 8, 2017 This case study was published in a September 2014 report by the Partnership for Public Service and Accenture Federal Services about customer-centered government in the digital age. The results cited below are from 2013, and FEMA has continued to improve data integration and expand resources available through DisasterAssistance.gov. During the first week of September 2017, the site received nearly 3 million visits as citizens worked to recover from Hurricane Harvey and prepare for Hurricane Irma. Download (88k)
